About Us

Chris Tayler
Head of ETrak

Chris has over 20 years' experience in the logistics industry. Specialising in international and domestic parcel and mail services, Chris more recently shifted his focus to e-commerce and cross-border final mile solutions. As the Head of ETrak, it's Chris's responsibility to develop ETrak's global network to its fullest potential. Chris works closely with our key partners in the UK and around the world and is proud to be leading this exciting joint venture between the Parcel Monkey Group and The Delivery Group.

Steve Stokes
The Delivery Group CEO

With over 40 years' experience in the parcel, mail, international and domestic courier and facilities management industries, Steve has extensive experience in creating innovative and service led companies delivering expert solutions to its client base. Steve formed his first company in 1993, Speedmail International, which became one of the first businesses to gain a licence from Postcomm to operate in the regulated mail market. Steve sold Speedmail to DHL in 2005. In 2007 he joined CMS Network and 2015 completed an MBO and joined The Delivery Group. Steve completed the MBO of The Delivery Group in June 2018 and is a major shareholder in the business. His previous experience saw him hold senior positions at TNT and Parceline (DPD).

Nav Ramiah
Parcel Monkey Group CEO

As founder of the Parcel Monkey Group, Nav has a wealth of logistics and fulfilment experience that spans over 10 years. Responsible for the global growth of all companies within the Parcel Monkey Group, Nav plays a hands-on role developing and bringing new products to market and has a talent for identifying new business opportunities and partnerships.

Lauren Metaal
The Delivery Group Sales and Marketing Director

Lauren has 18 years' experience in the sales and logistics arena and has spent the last 7 years as a member of the operating board with a keen eye for strategy and growth. Appointed as Group Sales Director in 2018, Lauren leads with a customer-centric approach to business, and takes pride in her client services and business management teams who always go the extra mile for customers. Previous roles include Head of Direct Mail at Secured Mail and Client Development Director at UK Mail.

Neil Crookes
Technical Director

Neil has over 20 years' experience architecting and implementing best-in-class technology solutions in the logistics, e-commerce and marcomms industries. His expertise spans the full stack of technologies and disciplines from digital marketing, user experience and front end, through to DevOps and infrastructure, but his background and passion is technical architecture and software engineering. He enjoys sharing his knowledge with colleagues and the wider tech community and has been invited to speak at local meetups and international conferences. Whether his hands are on the tools, or he’s leading a team from the front, Neil always strives to deliver quality solutions that address real business needs.

Mark Calladine
The Delivery Group E-commerce & International Director

Mark has over 20 years' experience in the print, fulfilment and specialist logistics sector and a wealth of knowledge in domestic and international mail, parcels, courier and pallet distribution across the world. Mark has previously held senior positions in DHL, Romax, CMS and joined the board of The Delivery Group in 2018 following the MBO. Mark leads and develops new products and services across The Delivery Group and thrives on offering the best in class service to its clients.