ETrak has conducted a piece of research with North American and Spanish fashion shoppers to understand the impact of delivery on international apparel shopping.Download ebook
In this paper, you will discover:
A third of international fashion shoppers quote lengthy transit times, delivery costs and inconvenient return process as barriers to shopping internationally for apparel. But the biggest barrier? Sizing.
8 out of 10 shoppers will investigate the cost of delivery before purchase, and even more significantly, 7 in 10 have abandoned a check-out because of the website’s delivery proposition.
Two thirds of Spaniards are happy to pay for product delivery, either if they really like the product or as default.
“I understand that if a company puts an item in the door of my house, I will need to pay for that a little bit. After all, I am saving time and money from driving to the store”
Raquel, 35, Spain
30% of Americans won’t buy a product from a company that don’t offer tracking and only 7% of them don’t consider it important.